FAQs for Students

Office Location: 212 Sproul Hall

ATTENTION
On the first floor corridor of Sproul Hall (north end), you’ll find two telephone booth-type kiosks. Using either of the kiosks, you will place yourself in a virtual queue instead of having to wait in a physical line. You will then be notified via text when you can return for service. If you’ve visited Cal Student Central and used their in person check-in service, you’ll be familiar with how the system works!

Online Flex Appointment scheduling is currently not available for students. This added feature will be deployed if / when feasible.

Please review the information on our Getting a Card page for further details.

Monday through Friday, 9:00am to 4:30pm (excluding Administrative Holidays).

You will be required to provide a valid (i.e. original and not expired) government-issued photo ID (e.g. Drivers License, State ID, Passport, Military ID) and your UC Berkeley student identification number.

On the first floor corridor of Sproul Hall (north end), you’ll find two telephone booth-type kiosks. Using either of the kiosks, you will place yourself in a virtual queue instead of having to wait in a physical line. You will then be notified via text when you can return for service. If you’ve visited Cal Student Central and used their in person check-in service, you’ll be familiar with how the system works!

Online Flex Appointment scheduling is currently not available for students.  This added feature will be deployed if / when feasible.

Please review the information on our Getting a Card page for further details.

The first Cal 1 Card is issued free of charge.

No, but you may be denied access to several student services on campus until your fees are paid.

You are solely responsible for immediately reporting / deactivating a lost or stolen Cal 1 Card. The most effective way of deactivating the card is to do so online by logging into your account as this option is available to you 24 hours on every day of the week. If you do not have access to the internet when your card is lost or stolen, reports can be made in person at the Cal 1 Card Office or by calling 1 (866) 2UCBCARD. Once a card is reported missing, you assume no further liability for unauthorized activity on / use of your card.

Students needing to replace a lost card will incur a $35 fee.

If your card was stolen, the replacement fee will be waived as long as you present the police report or case number at the time of requesting the replacement card. Please be advised that police reports should only be filed for actual theft circumstances.

If your card is damaged, bring the damaged card to the Cal 1 Card office and your card will be replaced at no cost -- each student is eligible for one such replacement of a damaged card. If you do not have the damaged card with you at the time of making the replacement request, the card will be considered lost and the replacement fee will apply.

Undergraduate and Graduate students: the fee will be billed to your student billing account.

Visiting Summer Sessions students and UC Berkeley Extension Concurrent Enrollment students:
Fee payment for replacing a lost Cal 1 Card can be made by credit card, cash, or check.

Credit Card Payments
Step 1. Log into your Cal 1 Card account.
Step 2. Select the "Pay Lost Card Replacement Fee" link on the sidebar.
Step 3. Select the embedded "Online Payment Portal" link and make the payment.
Step 4. Go to the Cal 1 Card office to get the replacement card.  If there is a long line upon arrival, enter the office through the exit door and go to the next available station to inform the staff that you have made the online payment and are in need of the replacement card.

Cash or Check Payments
Step 1. Pay the nonrefundable $35 fee and get a payment receipt at the Cashier’s Office, located on the second floor at 2610 Channing Way (Monday - Friday
10 am to 4 pm). Please be prepared to provide your student ID number upon arrival. The student ID number is available via any of the following options:

• Logging into your Cal 1 Card account.  Your account number is the same as your ID number
• Logging into your Cal Central account and clicking on "My Profile"
• Going to Cal Student Central in person (120 Sproul Hall)

Step 2. Bring your payment receipt with you to the Cal 1 Card office to get a new card. If there is a long line upon arrival, enter the office through the exit door and go to the next available station with your receipt in hand.

You will be required to provide your UC Berkeley student identification number.

On the first floor corridor of Sproul Hall (north end), you’ll find two telephone booth-type kiosks. Using either of the kiosks, you will place yourself in a virtual queue instead of having to wait in a physical line. You will then be notified via text when you can return for service. If you’ve visited Cal Student Central and used their in person check-in service, you’ll be familiar with how the system works!

Online Flex Appointment scheduling is currently not available for students.  This added feature will be deployed if / when feasible.

Please review the information on our Getting a Card page for further details.

A $35 nonrefundable replacement fee will apply. If your card was stolen and you filed a police report for that incident, you must provide the police report at the time of issuance for the replacement fee to be waived.

**Notice: if your card was printed on or after July 1, 2021 and has a new Cal 1 Card design, please note that the card needs to be held approximately one inch away from card readers for a successful scan. Please try this method if your card is not functioning, before taking the following steps.**

Broken / damaged Cal 1 Cards must be brought to the Cal 1 Card office for assessment by Cal 1 Card staff.

If you are not able to present the broken / damaged card when requesting a replacement, it will be processed as a lost card replacement transaction and a $35 nonrefundable replacement fee will be assessed to your student billing account.

If Cal 1 Card staff determine that a broken / damaged Cal 1 Card needs to be replaced, a replacement Cal 1 Card will be printed and issued to you in exchange for the damaged card. The first replacement of a damaged Cal 1 Card will be free of charge. You will then incur a $35 nonrefundable replacement fee -- assessed to your student billing account -- for any subsequent replacements of a damaged card.

If the picture is taken in the Cal 1 Card office, we will be happy to retake your picture (up to 2 retakes) before we print the card. However, once you have left the office, a $35 nonrefundable replacement fee will be assessed for replacements performed solely for the purpose of improving the picture's aesthetic appeal to the cardholder.

If the picture is submitted online, it is automatically assumed to be acceptable to the cardholder that made the submission and a $35 nonrefundable replacement fee will be assessed for replacements performed solely for the purpose of improving the picture's aesthetic appeal to the cardholder.

You must first file an official "Petition of Name Change" document at Cal Student Central so that your campus records reflect the name change. Please wait at least 5 work days after the petition has been submitted before coming to the Cal 1 Card Office to request the replacement Cal 1 Card. Make sure to bring the previously issued Cal 1 Card with the old name for an even exchange free of charge. If you do not present the old Cal 1 Card when the replacement is issued, it will be processed as a lost card replacement and the $35 nonrefundable replacement fee will apply.

Please make sure to read all of the requirements at the online photo submission page and then follow the instructions on that page.

The Cal 1 Card is reflective of your registration status in the Student Information Systems database.

Accordingly, the ability to use the card for continued access to the facilities and services at various campus service provider locations (e.g. RSF, Library, Tang, etc.) is dependent on each of their respective departmental policies and business processes as well as the frequency for their data transfer updates from SIS.

Therefore, the various intentional or defacto "grace periods" for continued access will vary for each location and further details in that regard will have to be obtained directly from the applicable administrative office(s) / representative(s).

Physical card-key access to buildings that is managed directly by UCPD and authorized campus card-key administrators is determined by the responsible parties irrespective of an active registration status.

Use of Cal 1 Card debit funds to pay for goods and services at Cal 1 Card Merchant locations will continue for as long as a positive balance exists on the debit account irrespective of a registered student status.

Unofficial / unauthorized use of the card by off-campus entities for discounts or access will be at their sole discretion.

• by phone at 510.642.4126
• by e-mail at calnet@berkeley.edu

• CalNet overview
• Claiming your CalNet account online
• Reset your CalNet Passphrase

Yes.

The easiest way to make a deposit is online using a credit card.  Your parents will have to select the "Deposit Money Into Someone Else's Debit Account" option and then enter your name and ID number in the "Cardholder's Name" and "Cardholder's ID" fields before entering their billing address information and amount to deposit.  They will then be taken to a separate page to enter their credit card information.

Parents can also make deposits via check by mail.

Log into your Cal 1 Card account and then select “View Current Balance and Transactions".

No.

If a purchase of stored value credit on the Cal 1 Card debit account has been inadvertently made in error and the intended desire was to purchase Meal Plan flex dollars, the funds cannot be transferred. The meal plan purchase must be made at the Berkeley Dining website (dining.berkeley.edu).

If the Cal 1 Card debit purchase occurred within 90 days and you have not used any of the deposited funds, you may request a partial or full refund of the erroneous Cal 1 Card debit purchase by sending an email to cal1card@berkeley.edu. The Cal 1 Card office will then contact the Student Affairs Cashier's office to authorize the refund.

No. While Cal 1 Card Debit funds can be used to pay for goods and services at all Berkeley Dining locations, these funds cannot be used to purchase a meal plan or flex dollars. Please refer to the Cal 1 Card debit FAQ website page for further details.

Yes. Requests for debit account refunds must be submitted by emailing cal1card@berkeley.edu. A $10 processing fee will be assessed on all approved refund requests.

Refunds of a remaining balance will only be processed after the account holder graduates, formally withdraws, or is otherwise no longer officially registered as defined by the Office of the Registrar.

After the refund request is approved and the $10 processing fee has been deducted, the remaining funds will be sent to student billing where they will be first applied to any outstanding charges on the corresponding student billing account. A refund for the remaining balance will be disbursed by student billing and payment services within 45 days. Refund amounts will be disbursed via pre-authorized direct deposit to a bank account or by check as determined by student billing and payment services.

OVERVIEW

The AC Transit EasyPass Clipper Card, issued to eligible UC Berkeley students, is a separate non-transferable card that comes preloaded with the AC Transit Class Pass which affords the cardholder unlimited access to free ridership privileges on most AC Transit bus lines.  All eligible students are automatically enrolled in the Class Pass program and incur the corresponding mandatory fee as part of their required tuition. Eligible students may also add funds onto the EasyPass Clipper Card to pay ridership fees on several other public transit options in the Bay Area (e.g. BART, MUNI, etc.).  Eligible students receive their EasyPass Clipper Card in conjunction with their Cal 1 Card student ID.  

More information on EasyPass Clipper on Parking and Transportation website (https://pt.berkeley.edu/StudentEasypass).

AC TRANSIT TERMS AND CONDITIONS

By taking custody of the AC Transit EasyPass Clipper card and participating in the program, you are agreeing to the following terms and conditions:

• The EasyPass is valid only for the person identified on the card. The pass is not transferable, and will be revoked if used by someone else.
• A fine of up to $250 and/or community service can be imposed for misuse of this pass with intent to evade the payment of fares (California Penal Code 640).
• Your EasyPass is provided on a Clipper® regional fare card. The EasyPass must be validated for each trip by tagging the Clipper card reader upon boarding the bus.
• You authorize agents or representatives of UC Berkeley, AC Transit, and Clipper to use, store, or transmit your information and your photo for the Clipper® EasyPass Card and AC Transit EasyPass program.
• The card must be presented to AC Transit personnel for inspection if requested.

A valid email address is required for servicing EasyPass participants. Your e-mail address will not be sold to outside parties, and AC Transit will not use your information for any other purpose than to occasionally communicate with you about your EasyPass. If you are interested in other AC Transit communications, please visit https://www.actransit.org/connect-us.

CLIPPER TERMS AND CONDITIONS

Taking custody of the AC Transit EasyPass Clipper card also constitutes acceptance of the corresponding Clipper Cardholder License Agreement and Privacy Policy.

The initial AC Transit EasyPass Clipper card is issued either at the Cal 1 Card office (https://cal1card.berkeley.edu/getcard) or at assigned remote locations (e.g. residential housing units, new student orientation check-in) by authorized staff. Eligible students will be able to obtain the EasyPass during their initial academic term or anytime thereafter as long as they are still registered in an eligible student category.

Replacements for lost or stolen EasyPass Clipper cards are issued at Parking and Transportation (http://pt.berkeley.edu/contactus).